Returns Policy
I want you to be happy with your order. If something’s not quite right, I’ll do my best to sort it.
1. Can I Return My Order?
You can return most items within 14 days of receiving them, as long as:
The item is unused, undamaged, and still in its original packaging
It wasn’t bought in a clearance or sale (unless it arrived faulty)
You’ve got proof of purchase (like your order number or confirmation email)
2. What Can’t Be Returned?
Some items can’t be returned unless they’re faulty or damaged:
Perishable goods (like live phytoplankton or other live items)
Custom-made or personalised items
Gift cards or vouchers
3. How to Start a Return
If you’d like to return something:
Email info@marine-spec.co.uk with your order number and reason for the return
I’ll get back to you with return instructions
Send the item back securely packaged to the return address provided
4. Return Shipping
If the item is faulty, damaged or incorrect, I’ll cover the return postage
Otherwise, return shipping is your responsibility
It’s best to use a trackable method, just in case something goes missing — I can’t take responsibility for returns lost in transit
5. Refunds
Once I’ve received and inspected your return, I’ll let you know if the refund’s been approved.
If approved:
Refunds are usually issued within 7 working days to your original payment method
Partial refunds may apply if items are returned used or not in their original condition
Original shipping fees aren’t refundable unless I made a mistake with the order
6. Exchanges
If something’s arrived damaged or faulty and you’d prefer a replacement rather than a refund, just let me know — I’m happy to arrange an exchange where possible.
7. Items Arriving Damaged
If your item turns up damaged:
Please email info@marine-spec.co.uk within 48 hours of receiving it
Include a photo (or short video if easier) showing the issue
I’ll make it right — whether that’s a refund or a replacement, including covering return postage if needed
8. Refund Delays
If your refund hasn’t arrived when expected:
Check your payment method (some banks take a few days to process)
If you’re still unsure, just get in touch at info@marine-spec.co.uk and I’ll look into it for you
9. Need Help?
If you’ve got a question or want to chat about a return, feel free to reach out:
📱 07843 875320
